24/7 Assistance

Ercopac’s technical support service provides round-the-clock assistance through remote and on-site interventions. The priority is to minimize downtime and restore the system to full operation as quickly as possible, with on-site interventions within 24 hours of the problem being reported.

How Ercopac Support Works

Remote Connection via EWON

Connection to the machines is established via EWON over a VPN: a secure connection that allows Ercopac technicians to remotely access the system, diagnose the problem, and take action without having to travel to the site. Each session is logged, including a history of requests and a closure report.

Centralized ticketing system

Requests are managed through a centralized ticketing system integrated with the CRM: each report is logged, tracked, and followed through until resolution. Customers can view the status of their request at any time.

Monitoring with Ercopac Smart Eye

The Smart Eye system enables remote monitoring of machine operation via IP cameras and an NVR device: rapid detection of anomalies, event logging, and support for remote diagnostics.

Request Assistance

Contact the Ercopac team to activate the 24/7 support service or to determine the plan that best suits your facility.

Contact us